Frequently Asked Questions
How to measure your Radiator
Are your products new or reconditioned?
Can you provide installation instructions?
If my part(s) was damaged in transit what do I do?
If my part(s) I ordered is wrong, what do I do?
If I ordered parts and don't need them now, can I return them?
Do I need to flush my cooling system before I put my new parts on?
How to measure your Radiator
There
are two basic types of radiator designs. Either a downflow radiator
which means the tanks are on the top & bottom (fig. 1) or a
crossflow where the tanks are on the sides (fig. 2). In a downflow
radiator the coolant flows from the top tank to the bottom tank. In a
crossflow radiator the coolant flows from one side to the other.
When
measuring the first step is to determine whether it is a downflow or a
crossflow style radiator. Once that is determined you can start
measuring. Standard measurements of a radiator typically are just of
the core itself.
First measurement is always the height of the core between the tanks (measurement A).
Second
measurement is always the width of the core (measurement B). Do not
measure the top & bottom rails or the side channels because they
will vary depending on the manufacturer.
Third
measurement is the depth of the core (measurement C). Easiest way is
to insert a wire through the core until it becomes flush with the other
side and mark the depth with your thumb or finger and pull out and
meaure.
Fourth
measurement is the header sizes (measurement D & E). This is only
needed sometimes but its good to know what they are when inquiring
about a radiator.
From here you should have all the necessary measurements to determine which radiator you have.
Are your products new or reconditioned?
All
of our products sold are brand new unless otherwise specified as
recored or reconditioned. The best thing is that all of our units meet
or exceed O.E.M. specifications.
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Can you provide installation instructions?
Most
of the time we are able to provide you with some installation
instructions by logining onto our on-line ordering catalog and clicking
on the Repair & Diagonistic link.
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If my part(s) was damaged in transit what do I do?
If
you have recieved your part(s) and you are there when the delivery
company delivering your part(s) and you notice that your package has
been damaged you need to simply refuse shipment based on damage and
then contact us immediately via email or call us Mon-Fri 8am-5:30pm CST. 1-888-564-2300 so that we can get another part(s) on the way.
If you have recieved your part(s) and the damage was not obvious until the packaged was opened simply contact us via email or call us Mon-Fri 8am-5:30pm CST. 1-888-564-2300 so we can arrange for pick-up and delivery of replacement part(s) as soon as possible.
We
will have to bill another part(s) on your charge card until we recieve
the damaged part(s) back and at that time we will issue full credit
back to you.
When making inquiries about a damaged part(s) please have your invoice number so we can reference your order.
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If my part(s) I ordered is wrong, what do I do?
If you have recieved part(s) and you have found them to be wrong just contact us via email or call us Mon-Fri 8am-5:30pm CST. 1-888-564-2300 and
we will help you confirm that they are indeed not the correct part(s)
for your application. If your part(s) are wrong we will work with you
to get the right part(s).
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If I ordered parts and don't need them now, can I return them?
Yes, assuming they have not been installed. To return the part(s), we ask you to contact us via email or call us Mon-Fri 8am-5:30pm CST. 1-888-564-2300
we will issue a return goods authorization number then you can proceed
to arrange for your part(s) to be returned. Once we have recieved the
part(s) in good condition we will credit you minus an 18% restocking
fee.
When contacting us regarding a return please have your invoice number so we can reference your order.
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Do I need to flush my cooling system before I put new cooling system parts on?
Although
it is always recommended to flush your cooling system any time new
parts are installed it is not absolutely mandatory. We recommend every
2 years or 30,000 miles regardless of needed service even with or
without long-life coolants. Maintenance is key to a long lasting
cooling system.
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